Privacy Policy Clockwork Dolphin Entertainment, LLC Effective Date: July 14, 2026
Dolphin Entertainment, LLC (“Dolphin,” “we,” “us,” or “our”) operates the Clockwork game, including its mobile applications, websites, related services, and any associated features (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with the Services.
By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
About This Privacy Policy
This Privacy Policy applies to Clockwork and any Dolphin websites or services that link to it. We may update this Policy periodically. Material changes will be notified through the Services or other appropriate means. Continued use after changes constitutes acceptance.
If there is any difference between language versions, the English version prevails to the extent permitted by law.
Information We Collect
We collect information you provide, information collected automatically through your use of the Services, and information from third parties.
Information You Provide
- Account and profile details (username, email, display name, password).
- Customization data (avatars, outfits, etc.).
- In-game communications (pre-made messages or taunts).
- Support requests, feedback, survey responses, or participation in events/contests.
Information Collected Automatically
- Device and technical data (device type, OS version, IP address, device ID, advertising ID).
- Gameplay data (scores, words formed, rotations, power-up usage, match history).
- Usage data (sessions, features accessed, time spent).
- Ad interaction data.
Third-Party Information
- Data from service providers such as Normcore (by Normal) for multiplayer matchmaking, networking, and real-time synchronization.
- Player Profile information from service providers such as PlayFab.
- Payment data for external transactions processed via Xsolla. We do not collect or retain financial data ourselves.
- Data from analytics partners (e.g., TapJoy), friends you connect with, or social features.
- Data from advertising partners, including AppLovin.
How We Use Information
We use the information to:
- Provide, personalize, maintain, and improve the Services, including multiplayer matchmaking via Normcore, progression, leaderboards, and balance refinement.
- Process purchases (currency purchases, subscriptions, cosmetics, etc.).
- Enable social and multiplayer features, including chat and avatar visibility.
- Deliver and measure advertising, including interest-based advertising.
- Operate rewards, daily/weekly objectives, events, and tournaments.
- Detect fraud, enforce Terms of Service, and ensure safety.
- Analyze trends and conduct research.
- Communicate updates, offers, and support.
- Comply with legal obligations.
How We Disclose Information
We do not sell your personal information. We may disclose it as follows:
- With service providers (including Normcore for multiplayer, Xsolla for payments, ad networks such as AppLovin, analytics, and hosting) who are contractually required to protect the data.
- With other players in multiplayer sessions (limited to usernames, avatars, and gameplay actions).
- For legal compliance, safety, or to protect rights (e.g., law enforcement, subpoenas).
- In connection with a merger, acquisition, or corporate transaction.
- With your consent or at your direction.
- In aggregated or anonymized form that does not identify you.
Advertising and Third-Party Partners
We work with third-party advertising partners, including AppLovin, to deliver ads in our mobile application and other devices and/or platforms. For more information about AppLovin’s collection and use of your information, visit: https://www.legal.applovin.com/privacy/.
We and our partners (including AppLovin) use cookies, pixels, SDKs, and similar technologies for functionality, analytics, personalization, and advertising (including interest-based advertising). These technologies help serve relevant ads, measure ad performance, and improve our Services.
You can manage preferences through device settings (e.g., Limit Ad Tracking on iOS, Google Ad Settings on Android) or in-game options where available.
Notice and Consent: We provide notice about data practices and, where required by law (e.g., in the EU/UK, California, or other jurisdictions), obtain your consent for the collection and use of data for advertising and related purposes. Consent flags are passed to partners such as AppLovin to respect your choices. You may withdraw consent where applicable, though this may limit certain features or ad personalization.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data. Contact us using the details below to exercise these rights. You may also manage marketing preferences via unsubscribe links or in-game settings.
Data Retention
We retain information for as long as necessary to provide the Services, fulfill legal obligations, resolve disputes, and enforce agreements. Inactive accounts may be deleted after a reasonable period.
Security
We implement reasonable safeguards to protect your information. However, no system is completely secure.
Use by Minors
The Services are not directed to children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children under 13. If we learn we have done so, we will delete it. Parents/guardians should contact us if they believe their child’s data has been collected.
Additional Information for Specific Regions
EEA, UK, Switzerland, and Similar Jurisdictions: We process data based on contract necessity, legitimate interests, consent, or legal obligations. You have rights under GDPR including access, rectification, erasure, and objection. International transfers use appropriate safeguards (e.g., Standard Contractual Clauses).
California and Other U.S. States: We provide additional notices regarding personal information categories, sharing for business purposes, and your rights under CCPA/CPRA (e.g., to know, delete, opt-out of sales—though we do not sell data).
We encourage you to review regional supplements where applicable.
Contact Us
For privacy questions, requests, or concerns: Dolphin Entertainment, LLC
privacy (at) dolphinentllc.com