Thank you for playing Clockwork. We respect your right to delete your account and associated data. Submitting a deletion request will permanently remove your account and most personal data linked to it.
Important Information Before You Proceed
- Deleting your account is permanent and cannot be undone.
- You will lose access to your progress, avatars, cosmetic items, Cogs, Rivets, Chromanite, subscription benefits, and any unlocked content.
- Purchases made through Xsolla (Cogs bundles, chests, etc.) are generally non-refundable per our Terms of Service and Xsolla’s policies.
- Multiplayer data, leaderboards, and friend connections managed through Playfab will also be removed.
- Some data may be retained for legal, safety, or accounting purposes (e.g., transaction records, fraud prevention) as required by law.
What Will Be Deleted
- Your Clockwork account profile and login credentials
- Player progress, statistics, and game history
- Custom avatars, outfits, airship/manor decorations
- In-game currency balances (Cogs, Rivets, Chromanite)
- Subscription status and benefits (future access ends)
- Multiplayer history and friend list (via PlayFab)
- Personal information tied to your account
How to Request Deletion
- Prepare your request Email us at privacy (at) dolphinentertainment.com
- Include the following information in your email (this helps us verify your identity and process the request faster):
- Subject line: (Name of the game) Account Deletion Request
- Your in-game Player/User ID (found at the bottom of the Settings screen)
- The email address associated with your account
- The platform(s) you play on (Google Play, Steam, iOS, Web, etc.)
- A brief confirmation statement: “I request permanent deletion of my Clockwork account and all associated data.”
- Any additional details (optional): reason for deletion (helps us improve the game)
- Verification & Processing
- We will verify your identity (usually within 2–5 business days).
- Once verified, we will initiate deletion.
- Full deletion typically completes within 30 days of verification.
- You will receive a confirmation email once the process is complete.
After Deletion
- Your account will no longer be accessible.
- You will need to create a new account if you wish to play again.
- Data processed through Xsolla and PlayFab will be handled according to their respective data retention policies (we will coordinate the deletion request with them).
Contact Us If you have any questions about this process, reply to your deletion request email or contact privacy (at) dolphinentertainment.com.
We are committed to protecting your privacy. For more details, please review our full Privacy Policy.